Belasko Terms
of Business
These terms of business (Terms of Business) together with the Service Agreement (Service Agreement) form the entire agreement between the Client (as defined below) and Belasko (as defined below) and apply to all Services (as defined below) provided by Belasko to any Client.
Belasko may, at any time at its sole discretion, make amendments to these Terms of Business. The most up to date set of the Terms of Business shall be published on the Belasko Website, from time to time, and the latest published version shall apply to each Service Agreement. No notice of any variation to these Terms of Business shall be provided to any Client. On the basis of such publication, the Client will be deemed to have agreed to the latest version of the Terms of Business and all such variations from the earlier version.
1.1 The following terms have the following meanings:
Authorised Signatory is defined in Clause 5.1.
Authorised Users means any person(s) nominated by a Client (being one of the Client’s employees, owners, controllers or advisers) to access data in relation to the Client via the Reporting System.
Belasko means either:
(a) Belasko Administration Limited (and/or, where appointed, Belasko Corporate Limited, Belasko Corporate 2 Limited, Belasko Trustees Limited and/or Belasko Shareholdings Limited); or
(b) Belasko Jersey Limited (and/or, where appointed, Belasko Corporate 3 Limited, Belasko Corporate 4 Limited, Belasko Trustees Jersey Limited and/or Belasko Nominees Limited); or
(c) Belasko Luxembourg S.à.r.l.; or
(d) Belasko UK Limited (and/or, where appointed, Belasko Corporate UK Limited and/or Belasko Corporate 2 UK Limited).
Belasko Employee(s) means any (or all) employee(s), officer(s), director(s), manager(s), contractor(s), consultant(s), advisor(s) or agent(s) of any member of the Belasko Group including any of their personal representatives, executors, heirs, administrators or successors in title.
Belasko Group is a collective, several, reference to all of the legal entities named in the definition of Belasko.
Belasko Website means the website of Belasko at www.belasko.com from time to time.
Business Day means any day, Monday to Friday, when banks are open for business in Jersey, Guernsey, Luxembourg or the United Kingdom (as applicable).
Client means either: (a) any person including any of a person’s personal representatives, executors, heirs, administrators or successors in title receiving Services from Belasko; or (b) any company, trust, foundation or limited partnership (or other entity of any type, whether or not having legal personality and wherever situated) to which Belasko provide a Service.
Compliance Services means, depending upon the regulatory requirements applicable to the Client, the provision of a Belasko Employee to act as a compliance officer (CO), money laundering compliance officer (MLCO), money laundering reporting officer (MLRO), deputy money laundering reporting officer (DMLRO), and/or nominated officer (NO), and Responsable du Contrôle du Respect des Obligations (RC) to the Client.
Control means that a person possesses, directly or indirectly, the power to direct or cause that direction of the management of policies of the other person, whether through ownership of voting shares, by contract or otherwise, and “control” and “controlled” will be interpreted accordingly.
Data Protection Law means the law, regulations and guidance in relation to data protection as issued and applied in the jurisdiction of Belasko from time to time.
Director Services means the provision of a member of the Belasko Group, or a Belasko Employee, to act as a director / manager.
Due Diligence Belasko is required by applicable law, regulation and guidelines to obtain information and documentation to identify and verify all its Clients (together with their controllers, owners, ultimate beneficial owners and any other persons interested in, connected to or associated with, or who may benefit from, or has directly or indirectly contributed (or will contribute) assets to a Client). Belasko will inform (potential) Clients of its requirements in all cases and, at its sole discretion, confirm once the due diligence process is complete. The Client acknowledges that Due Diligence may need to be updated from time to time.
Fee Agreement means any agreement in relation to fees made between any Client and Belasko, from time to time, including the terms of the Service Agreement and these Terms of Business.
Force Majeure Event is defined in Clause 8.1.
Governing Instruments means any memorandum of association or and/or articles of association (or equivalent documents), trust instrument, foundation documents, partnership agreements or any other document, arrangement or understanding (whether written or oral) establishing or containing the constitution of a Client.
Losses means any claims, actions, proceedings, demands, obligations losses, damages, liabilities, expenses (including taxation), fines, penalties or costs (including professional fees on a full indemnity basis) in each case of any nature whatsoever.
Nominee Services means the provision of a member of the Belasko Group, or a Belasko Employee, to act as nominee.
Privacy Policy means the privacy policy of Belasko as published on the Belasko Website.
Proper Instructions means instructions provided in accordance with Clause 5.
Relevant Individuals means any Client that is a natural person together with any natural person connected to a Client (such as directors, managers, officers, employees, owners, beneficial owners (and their controllers) or advisors) where Belasko has or will collect or process any personal data (as defined in the Data Protection Law).
Reporting System means the online data portal provided to the Authorised Users by Belasko from time to time.
Services means those services provided by Belasko from time to time, as more particularly set out in the Service Agreement.
Trustee Services means the provision of a member of the Belasko Group, or a Belasko Employee, to act as trustee in relation to a trust.
1.2 Words importing the singular shall include the plural and the masculine gender shall include the feminine and the neuter, and vice versa in each case and words importing persons shall include bodies of persons whether corporate or unincorporated.
1.3 Clause headings used herein are inserted for convenience only and shall not affect the construction of these Terms of Business.
1.4 The terms of any Service Agreement with a Client shall prevail over these Terms of Business.
2.1 Belasko Administration Limited (together with Belasko Corporate Limited, Belasko Corporate 2 Limited, Belasko Trustees Limited and/or Belasko Shareholdings Limited) is regulated by the Guernsey Financial Services Commission.
2.2 Belasko Jersey Limited (together with Belasko Corporate 3 Limited, Belasko Corporate 4 Limited, Belasko Trustees Jersey Limited and/or Belasko Nominees Limited) is regulated by the Jersey Financial Services Commission.
2.3 Belasko Luxembourg S.à.r.l. is regulated by the Commission de Surveillance du Secteur Financier, Luxembourg.
2.4 Belasko UK Limited (together with Belasko Corporate UK Limited and/or Belasko Corporate 2 UK Limited) are not regulated businesses.
3.1 These Terms of Business are effective from the date on which any Services are first supplied by Belasko to the Client.
3.2 No Services will be supplied to any Client until after:
3.3 The completion of the Due Diligence does not mean Belasko is obligated to enter into a Service Agreement and/or provide any Services.
3.4 The Client agrees to promptly update Belasko should any information supplied to meet the Due Diligence requirements change during the period any Services are provided.
3.5 Belasko shall provide its Services on the basis of the Service Agreement and these Terms of Business, in consideration for any fees agreed from time to time (in any fee proposal or otherwise).
4.1 The Client represents and warrants that:
(Prior to provision of any Services)
(During the provision of Services)
(At all times)
it shall promptly notify Belasko in writing if and when any of the above representations and warranties are no longer correct.
5.1 The names of those persons authorised (an Authorised Signatory) to give instructions (Proper Instructions) are set out below:
5.2 Belasko shall act on Proper Instructions unless it reasonably believes that such instructions:
provided that Belasko shall, were permitted by law, promptly inform the Client of the reason for the failure to act upon any Proper Instructions.
5.3 In acting upon any Proper Instruction, Belasko is:
5.4 Where Belasko provides Proper Instructions (i.e. when providing Director Services, Trustee Services, Nominee Services or Compliance Services) it may take legal advice at the cost of the Client to confirm the legality of any intended actions.
5.5 Belasko may correspond with any party and accept Proper Instructions by email or any other form of electronic communication.
5.6 The Client confirms that Belasko may:
(Obligations of the Client in relation to the Services)
(General Services Limitations)
6.2 Belasko shall provide or procure the provision of the Services.
6.3 Belasko does not agree to provide any Services within a specific time period, unless expressly agreed in writing.
6.4 Belasko does not provide, and its Services do not include, legal or tax advice.
6.5 Unless agreed otherwise in writing, all communication between Belasko, the Client and any other party shall be in the English language.
6.6 Belasko may, at its absolute discretion: (a) decline to provide any Services; or (b) suspend the provision of any Services; where the Due Diligence information is incomplete.
6.7 Nothing in these Terms of Business or the Service Agreement shall obligate Belasko to: (a) provide any financial or other support to any Client (to avoid the liquidation or insolvency of the Client or otherwise); or (b) determine the authenticity or validity of any instrument or document signed or provided by (or on behalf of) any Authorised Signatory or other third party related to the Client; or (c) determine the accuracy of any data, information or documentation provided to it unless it expressly agrees in writing to do so.
6.8 Belasko shall, and the Client agrees and acknowledges to, treat any incidental or additional services requested from time to time as part of the Services (the Additional Services).
(Conflict of Interest in relation to Services)
6.9 Belasko undertakes to adhere to appropriate policies and procedures for the identification of any potential conflict of interest between any Services undertaken in relation to any Client and any services supplied by Belasko to any other Client. Any conflicts so identified will be communicated to the relevant parties and reasonable action will be taken, at the discretion of Belasko, to address the potential conflict of interest.
(For Director Services, Trustee Services, Nominee Services or Compliance Services)
6.10 Where Belasko is providing Director Services, Trustee Services, Nominee Services or Compliance Services:
(For banking & foreign exchange service)
6.11 Where Belasko is providing its banking & foreign exchange service:
(Services where there is any Legal Action)
6.12 Belasko shall, where not prohibited by applicable law, promptly send to each Authorised Signatory all claims, demands, summonses, writs and related documents which it receives from third parties in relation to the affairs of the Client and shall give such assistance as the Client may reasonably require, at the cost of the Client, in defending or resisting the same.
7.1 The owner of the Reporting System has agreed with Belasko to permit each of the Authorised Users to be a user of the Reporting System to enable remote access to the Clients’ data which has been, or will be, processed by Belasko and which is stored on the Reporting System.
7.2 In consideration of Belasko arranging for the Client and it’s Authorised Users to become an authorised user of the Reporting System, the Client hereby agrees and acknowledges that it and each of the Authorised Users:
7.3 Belasko is under no obligation to provide any Authorised Users with access to the Reporting System at any time.
7.4 As a condition of use, all Authorised Users are required to agree to the Belasko terms for provision of the Reporting System, as contained in the Reporting System from time to time.
8.1 No party shall have any liability, for any Losses of another party, in the event delivery or receipt of the Services is affected, or delayed by any cause beyond the reasonable control (a Force Majeure Event), which includes, but not limited to, any of the following events:
provided always that Belasko shall take reasonable action to resume the provision of Services as soon as possible. In the event delivery of any of the Services is affected or delayed for any reason the parties shall discuss the best way to proceed.
8.2 Belasko shall maintain and regularly test business continuity procedures designed to ensure the continued supply of its Services upon the occurrence of a Force Majeure Event.
9.1 In this Clause 9, words and phrases defined in the Data Protection Law shall bear the same meanings ascribed to them in the Data Protection Law.
9.2 Where Belasko acts as a controller in respect of personal data relating to Relevant Individuals, Belasko shall at all times comply with the Data Protection Law and Belasko:
Where Belasko acts as a processor in respect of personal data relating to Relevant Individuals, Belasko shall at all times comply with the Data Protection Law and shall:
(i) Belasko shall undertake the processing of data in the following manner:
9.4 Where Belasko shares information (including personal data) with other members of the Belasko Group or with third parties, it may enter such agreements, undertakings or arrangements as it may consider appropriate for the purposes of such information sharing (including without limitation data sharing agreements, non disclosure agreements and standard contractual clauses approved by the European Commission for the transfer of personal data to processors or controllers in jurisdictions outside of the EEA). In entering such agreements, undertakings or arrangements, Belasko may act either for itself or as agent for the Client or in both capacities provided always that where Belasko acts as agent for the Client it shall notify any such arrangements or agreements to the Client as appropriate.
9.5 The Client shall comply at all times with and data protection laws in its dealings with Belasko and in particular the Client warrants and confirms that: (a) it has all necessary authority to provide the personal data on behalf of each Relevant Individual; and (b) it will make the Privacy Policy available to each Relevant Individual and draw their attention to it.
10.1 No party shall be entitled to assign or otherwise transfer the benefit and/or obligations of the Service Agreement to any other person without the prior written consent of the other parties to the Service Agreement provided always that Belasko shall be entitled to assign the benefits and/or obligations of the Service Agreement to any other member of the Belasko Group without the prior written consent of the Client.
10.2 In the performance of Services, Belasko may subject to any regulatory requirements, at its own expense, appoint, delegate and/or outsource any of its duties, obligations or discretions to a sub-administrator, nominee, agent or any other delegate to perform in whole or in part any of its duties, obligations or discretions (and may include in such appointments powers of sub-delegation) under the Service Agreement provided always that Belasko remains (where applicable) responsible for any activities undertaken by the appointed sub-administrator, nominee, agent or any other delegate.
11.1 Subject to Clause 11.4 and Clause 11.5, neither Belasko nor any Client shall disclose any information relating to the other party or any information relating to their owners, controllers, assets, business, or affairs (Confidential Information) to any person not authorized to receive such information.
11.2 The Client acknowledges and gives permission for Belasko Group and any/or other connected company (including subcontractors) to: (i) review, combine and use the Confidential Information and Personal Data (any data including documents, records and personal information as defined in GDPR regulation) for its own purposes; with its own data as well as any third party’s; provided that such Personal Data will be presented in aggregate/ a manner so that it will not disclose the identity of the relevant Client or its Investors to any Third-Party.
11.4 Confidential Information does not include information: (a) in the public domain or that comes into the public domain through no breach of this confidentiality undertaking on the part of Belasko or the Client; or (b) which is independently developed by Belasko or the Client without reference to the Confidential Information.
11.5 Belasko and/or the Client may disclose Confidential Information to: (a) any party that exercises Control over the client; or (b) any member of the Belasko Group and any party that exercises Control over any of the Belasko Group; and, to: (c) any of their employee(s), officer(s), director(s), manager(s), contractor(s), consultant(s), or agent(s); on a needs-to-know basis; (d) any of their advisers (or prospective advisers) when it is agreed with the Client; (e) any approved provider of a service (e.g., banker or auditor) to any of them; or an IT provider; (f) any third party that has indicated it may wish to enter into a transaction with any of them, in the normal course of business when it is agreed with the Client.
11.6 Any person who holds Confidential Information may disclose Confidential Information to: (a) undertake any disclosure and/or reporting required as a matter of applicable law (including but not limited to any tax reporting requirements); or (b) any court or governmental or regulatory authorities, upon reasonable request.
11.7 Belasko may, without notice, disclose general information and statistics (such as Client name, promotor name, net asset value, investment area and asset class) in relation to any Client that is a type of fund, in industry publications and/or potential client presentations.
11.8 Notwithstanding the above, Belasko Luxembourg S.á r.l (“BLS”) is bound by professional secrecy rules as defined by the laws of Luxembourg, and any data and information related to the Client or the business relationship may only be disclosed to any internal or external third party if it is required by law, or upon the Client’s instruction, and with the Client’s consent.
11.9 To serve the Client in an optimal manner and to high standards, BLS may share the Client’s data and information with members of the Belasko Group or with approved Service Providers (including banks, auditors, and IT providers) located in or outside Luxembourg, within the EU (in particular Ireland and the Netherlands) or in the UK, Jersey or Guernsey.
11.10 Belasko may only disclose general information and statistics (such as Client name, promoter name, net asset value, investment area and asset class) in relation to any Client that is a type of fund in industry publications and/or potential client presentations when it is expressly agreed.
11.11 The receiver of the Client’s data and information is bound to comply with strict confidentiality rules.
The Client, however, acknowledges and accepts that the members of the Belasko Group and the Service Providers are not subject to the Luxembourg professional secrecy rules and that the professional secrecy rules that may apply to them may be less stringent than those of Luxembourg.
The Client explicitly instructs and gives consent so that BLS may share their data and information with members of the Belasko Group or with its Service Providers.
A revocation of this consent must be sent in writing to BLS and may/shall be deemed to constitute a termination of the business relationship taking effect on the day it is received by BLS, and further in accordance with Clause 14 Termination.
12.1 The fees for the provision of the Services will be charged on the basis agreed and, in consideration for the Services to be rendered by Belasko, the Client undertakes to pay to the Belasko all fees, disbursements and any applicable taxes. Any disbursements (for example: regulator fees) shall be charged at cost plus (in some cases) a processing fee. Any expenses (for example: travel costs) shall be charged at cost. In addition, an administrative charge of up to 5% of fees may be included in each invoice to cover general and sundry expenses where it is not practical to charge such expenses on a provision basis.
12.2 All fees, disbursements and expenses are exclusive of any applicable indirect or direct taxes (including but not limited to any value added, sales or services taxes). Where Belasko is obliged to charge any indirect or direct taxes (including but not limited to any value added, sales or services taxes) in respect of the Services, the relevant charge will be added to the fees charged at the applicable rate from time to time in force.
12.3 In the event that a Client has failed to pay the fees, disbursements or expenses due to Belasko under the Fee Agreement in accordance these Terms of Business, Belasko shall be entitled to forward its invoice to owners of the Client for settlement and the owners of the Client undertake to promptly settle all amounts unpaid on such invoice.
12.4 All fees, disbursements and expenses are due for payment on presentation of an invoice.
12.5 Belasko reserves the right to charge interest on fees, disbursements and expenses, 30 days after the date of the invoice, on all unpaid amounts at the Bank of England base rate plus 3% (such interest rate shall, for the avoidance of doubt, never be lower than 3%). After 60 days of failure to pay, Belasko shall be under no obligation to carry out any Services until all outstanding amounts have been paid.
12.6 If Belasko, or any member of the Belasko Group, receives any retrocession, rebate, bulk discount or commission from any third party in connection with or related to the provision of the Services, Belasko shall be entitled to retain such amounts without notice to, nor accounting for them, to the Client.
12.7 Belasko shall not be obliged to carry out any work in connection with any Additional Services unless and until the scope of such Additional Services and the amount of such additional fees are mutually agreed in writing.
13.1 To the fullest extent permitted by applicable law Belasko shall not under any circumstances be liable for:
whether or not the likelihood of such Losses were known to Belasko.
13.2 Belasko shall not be liable for any Losses suffered or incurred by any Client arising out of any act or omission on the part of Belasko in connection with its and/or their respective duties contained in any Services provided to them other than those arising directly out of the gross negligence, wilful misconduct or fraud of Belasko or any Belasko Employee.
13.3 The Client shall indemnify and keep indemnified Belasko and the Belasko Employees from time to time from any Losses pursuant to any claim which may be threatened or made against it or them from or in connection with any Losses arising from provision of any Services unless arising directly as a result of the gross negligence, wilful misconduct or fraud of such party.
13.4 Notwithstanding any term of a Governing Instrument, the Client shall indemnify and keep indemnified any Belasko and the Belasko Employees appointed to act as a trustee, nominee, director, secretary or other officer (including in any money laundering compliance/reporting officer role) from time to time from any Losses pursuant to any claim which may be made against it or them from or in connection with any Losses arising from provision of any Services unless arising directly as a result of the gross negligence, wilful misconduct or fraud of such party.
13.5 Belasko’s aggregate liability for any Losses arising from the provision of the Services or otherwise arising out of or in any way connected with the Service Agreement shall be limited, to the maximum extent permitted by law, to the total amount of the fixed fees paid to Belasko by or on behalf of such Client in the 12 month period preceding the date of any claim or where Losses subject to this Clause arise in the first year following the date of the Service Agreement, the amount of fixed fees agreed for the year in which the event giving rise to the Losses occurred multiplied by 12.
13.6 Unless the Client requests otherwise in writing, Belasko shall use the internet for communication and the Client shall indemnify Belasko against any Losses which it may suffer or incur arising from or as a result of the interception, non-receipt, alteration or corruption of any internet communication sent or received by Belasko.
13.7 For the avoidance of doubt, it is confirmed that the Client shall bear any liability (including tax liabilities) arising in connection with the affairs of the Client.
13.8 The Client agrees that, to the extent permitted by applicable law, no Belasko Employee shall have any personal liability for any breach of the Service Agreement and/or any of their acts or omissions in the supply of any Services.
13.9 All claims against Belasko shall expire on the date falling three months from when the Client is aware or could reasonably have been aware of the existence of the facts giving rise to the right to bring the claim to the extent permitted by the applicable law or regulation.
13.10 To the extent legally permitted under any applicable law or regulation, Belasko shall furthermore not be liable in respect of any Losses or claim related to any Losses unless a notice of the claim is given by the Client to Belasko within twelve months following the act (or omission) that gave rise to the Losses or the claim.
14.1 The engagement of Belasko under the Service Agreement, may be terminated:
14.2 Upon notice of termination Belasko shall, at the expense of the Client: (a) unless promptly directed otherwise, appoint the Client (and/or the Client’s owner, controllers and/or ultimate beneficial owners) to act as director / trustee to the Client; (b) deliver to such person(s) as advised the statutory books and records and all documents pertaining to the business and affairs of the Client; (c) transfer (or procure transfer of) title to any assets of the Client, held by it or any other Belasko Group member; (d) notify the registrar of the Client and any other registry or person on behalf of the Client that the registered office and the business address of the Client has changed; and (e) co-operate fully with any new director, trustee or administrator that is appointed with regard to the Client.
14.3 Upon termination of the Service Agreement: (a) the provisions of Clause 11 (Confidentiality), 12 (Fees, Disbursement and Expenses), 13 (Liability), 15 (Miscellaneous Provisions) and Clause 16 (Complaints) shall not terminate; (b) any antecedent liability of any party under the Service Agreement, shall continue unless expressly agreed otherwise in writing; and (c) Belasko shall be entitled to receive all fees, disbursements and other expenses properly accrued due up to the date of such termination.
15.1 (Intellectual Property) Belasko (or another member of the Belasko Group) owns the intellectual property rights and any other rights in any materials and/or products created, generated and/or produced by or on behalf of Belasko in connection with the provision of any Services (including, without limitation, all correspondence files and records (other than statutory corporate records), all information and data held by the Belasko on any computer system, any reports and computer programs). Belasko grants the Client a non exclusive royalty free licence to use any materials created, generated and/or produced by or on behalf of Belasko in connection with the provision of the Services, that are delivered to the Client during the period of the Service Agreement for the sole purpose for which they were delivered PROVIDED ALWAYS that nothing shall permit the Client to have access to or control over any computer system, information or data held by Belasko.
15.2 (Use of the Belasko Name) The Client may not use the Belasko name, logo, or marks in any materials without Belasko’s prior written approval.
15.3 (Use of the Client Name) Where required as part of the Services, Belasko may use the Client name, logo or marks in any materials provided as part of any of the Services.
15.4 (Telephone Recording) Belasko may record telephone or video call meetings, and any such recordings may be submitted in evidence in any proceedings.
15.5 (Document Retention) Belasko may make electronic copies of all original documents supplied and may, subject to applicable law and best business practice, destroy or delete any original documents or electronic copies without notice.
15.6 (Non-Exclusivity) The provision of any Services by Belasko under the Service Agreement are not exclusive and Belasko shall be free to provide similar services to any other persons. Belasko shall not be deemed to be required to give notice of, or to be under any duty to disclose to the Client, any fact or thing that may come to Belasko’s notice in the course of providing similar services to any other persons or in the course of Belasko’s business in any other capacity or in any manner whatsoever otherwise than in the normal course of carrying out its duties under the Service Agreement.
15.7 (Non-Solicitation) The Client undertakes in favour of Belasko that at any time whilst Belasko is providing any Services and for a period of 12 months starting from the date of termination of the provision of any Services, neither he/she/it nor any interested party shall directly or indirectly solicit, entice or induce any employee, consultant or contractor, director or other officer of Belasko to leave the employment of, or cease to provide consultancy or contractual services to, Belasko. In the event of any breach of this clause, the Client will pay the replacement cost of such employee, consultant or contractor, director or other officer of Belasko to Belasko on first written demand. It being agreed between the parties that this is a genuine agreed estimate of the relevant loss to Belasko and not a penalty provision.
15.8 (Anti Bribery / Corruption) Belasko believes in acting in a fair, honest and transparent manner in accordance with all applicable laws, regulations and guidance issued by authorities from time to time. Belasko has no tolerance for involvement in any acts of bribery or corruption.
15.9 (Notices) Any notice under these Terms of Business shall be in writing and shall be deemed to be given (a) when delivered to the recipient if delivered by courier or by hand; (b) when sent, if transmitted by fax (receipt confirmed) during normal business hours of the recipient at the time of the transmission, or else 9 am on the next Business Day; or (c) on the third Business Day following mailing, if mailed by registered mail to the recipient at the address set out in the Service Agreement or such other address notified in writing for this purpose.
15.10 (Independent Contractor) Where Belasko is providing any Services (other than Director Services, Trustee Services, Nominee Services or Compliance Services) it shall be deemed to be an independent contractor and, unless otherwise expressly authorised pursuant to proper instructions, shall have no authority to act on behalf of or to represent the Client in any way or otherwise be deemed to be an agent for the Client or to have power to enter into any transaction or bind the Client.
15.11 (No Third party) No parties other than those to the Service Agreement shall accrue any benefit or be able to rely upon the terms of the Service Agreement provided always that Belasko Employees may rely upon any benefits provided under the Service Agreement.
15.12 (No Partnership) None of the provisions of the Service Agreement shall create or be deemed to create a relationship of partnership or give rise to a fiduciary relationship between the parties.
15.13 (Variation) No amendments shall be made to the Service Agreement without the prior written agreement of all the parties to the Service Agreement. However, the Terms of Business may be amended at any time, at the sole discretion of Belasko, the latest version of the Terms of Business shall be published on the Belasko website from time to time.
15.14 (Waiver) The failure of any party to act upon any breach in the terms of the Service Agreement by any other party shall not be construed as a waiver of such breach or any future violation, breach or wrongful conduct.
15.15 (Severability) If any of the terms of the Service Agreement or the Terms of Business are (for any reason) deemed unreasonable, void, illegal or unenforceable by any court, tribunal, ombudsman, arbitrator or other person, such terms are severed from the Service Agreement or the Terms of Business and it is the intention of the parties that the remaining terms shall continue to have full force and effect.
15.16 Luxembourg Remuneration Belasko Luxembourg S.à r.l. maintains a remuneration policy aligned with the principles set out in CSSF Circular 10/437, ensuring sound and effective risk management that is consistent with the Company’s business strategy, values, and long-term interests. The policy is designed to avoid excessive risk-taking and mitigate conflicts of interest.
Remuneration at Belasko Luxembourg S.à r.l. comprises:
Given the size, scope, and low complexity of Belasko Luxembourg S.à r.l.’s operations, the Company applies a proportionate approach to certain provisions of CSSF Circular 10/437, including bonus deferral, clawback mechanisms, and multi-year assessment frameworks.
Further details on the remuneration policy, including its governance and proportionality assessment, are available on request.
15.17 (Counterparts) The Service Agreement may be executed in any number of counterparts and, provided that every party has executed a counterpart, the counterparts together shall constitute a binding and enforceable Agreement between the parties. If executed in counterpart, the date of the Service Agreement shall be the date on which the last counterpart signatory executes the Service Agreement.
15.18 (Governing Law and Jurisdiction) The Service Agreement and the Terms of Business are governed as set out in the Service Agreement.
16.1 Belasko is committed to responding, investigating and resolving complaints in an open, honest, clear, prompt and effective manner (of any type) about its services. Should you have a complaint, please raise it in the first instance with the person you are dealing with unless you feel uncomfortable doing this in which case you can raise your complaint with any member of the Belasko Compliance team, in the location where the relevant service is delivered to you.
16.2 You may raise a complaint with your usual Belasko contact and/or by e-mail direct to [email protected] (an e-mail address that goes direct to our Compliance team) and/or by post sent “care of our Compliance team” at our office address.
16.3 Please include in your complaint, the times and dates of any error, omission or issue and copies of any relevant documents, letters or e-mails together with the name of your Belasko contact.
16.4 Belasko will formally acknowledge your complaint within 5 business days of receipt of your complaint. Complaints are usually resolved by Client Service team. Occasionally, if the complaint is more serious, we will ask our Compliance team to investigate.
16.5 Belasko aims to resolve matters as quickly as possible and expects to deal with most complaints within 30 business days, if not sooner. In most cases, where permitted as a matter of law, you will be informed of the results of the investigation and if necessary, propose a course of action to address your complaint.
16.6 Thereafter if you are still unhappy with how your complaint is addressed, you will find more details of how you might raise your complaint with the relevant regulator on their website. Please note that in most cases, depending upon the nature of your complaint, you may find that your complaint must first be raised with Belasko, before the relevant regulator will consider it.
(For Jersey) the Jersey Financial Services Commission (JFSC) at www.jerseyfsc.org
Please note that the GFSC / JFSC generally do not deal with contractual complaints, they only deal with regulatory related issues. Contract related issues should be referred to your own legal adviser and/or if your complaint relates to Guernsey or Jersey, you may be able to complain to the Channel Islands Financial Ombudsman (CIFO) for an independent review of your complaint. You can find the full details of this process at the CIFO website at the following address https://www.ci-fo.org
(For Luxembourg) the Commission de Surveillance du Secteur Financier (CSSF) at www.cssf.lu/en/
Please note that the CSSF also offer an out of court complaints process, where they will consider the complaint following a submission of a complaint together with a submission on the issues from Belasko and suggest a non-binding way to address the issue. The out of court complaint process is only available for a period of one year after you file any complaint with Belasko.
(For United Kingdom) this business in not currently regulated, complaints should be addressed to Belasko.